Chilean startup Videsk consolidates its presence in Peru with support from BCP
This strategic alliance is strengthened with the incorporation of Artificial Intelligence (AI) into its technological solution, which allows for a more efficient, closer and personalized experience for the bank's customers.
The Chilean startup Videsk, recognized in the customer service area for creating a Video Contact Center, is taking a solid step in its regional strategy by deepening its presence in the Peruvian market alongside the Banco de Crédito del Perú (BCP).
This strategic alliance is strengthened with the incorporation of Artificial Intelligence (AI) into its technological solution, which allows for a more efficient, close, and personalized experience for the bank's customers, combining video calls supported with artificial intelligence.
In this new stage, Videsk consolidates its bond with one of the most important banks in the region in Latin America. Additionally, it reaffirms its ability to provide agile and scalable solutions to financial institutions that seek to digitize their channels without losing human interaction.
"Our technology removes the friction between users and businesses, enabling face-to-face attention without installations or downloads. Today, we add AI to this interaction to automate tasks, anticipate needs, and improve the experience. We are proud that BCP is betting on our proposal as part of its digital transformation," said Andrés Leiva, CEO of Videsk.
Follow us on: 
The AI video call solution allows BCP customers to carry out complex online tasks - such as verifying identity, resolving queries, or signing documents - in real time and with intelligent assistance, reducing operating costs and improving response times.
The experience with BCP adds to the success cases of Videsk in Chile and other Latin American markets, positioning the startup as a reference in digital services that integrate video, automation, and artificial intelligence into a single channel.
Through this alliance, Videsk reaffirms its vision of transforming the digital customer service experience in Latin America, bringing world-class technology closer to sectors where proximity and trust with the user remain essential.